Delivery Policy – Southking Liquor Store
At Southking Liquor, we are committed to providing our valued customers with a convenient and reliable delivery service for our wide range of wines and spirits. This Delivery Policy outlines the details and guidelines for our delivery process to ensure a smooth and satisfying experience for you.
1. Delivery Area
We offer delivery services within Nairobi and its surrounding areas. If you are unsure whether we deliver to your location, please contact us for clarification.
2. Delivery Timeframes
Delivery times may vary based on factors such as your location, order volume, and operational circumstances. We aim to deliver your order within the shortest time possible. The estimated delivery time will be provided during the checkout process.
3. Delivery Fees
Delivery fees are calculated based on your delivery location and the total value of your order. The exact delivery fee will be displayed during the checkout process for your review before you finalize your purchase.
4. Receiving Your Delivery
To ensure a smooth delivery process, please follow these guidelines:
– Ensure someone of legal drinking age (18 years or above) is available to receive the delivery.
– Provide accurate and complete delivery information, including your contact number and any special instructions.
– A valid photo ID (e.g., National ID, passport, or driver’s license) is required for age verification upon delivery.
5. Order Tracking
For your convenience, we offer order tracking. You will receive an order confirmation and tracking information once your order is dispatched, allowing you to monitor the delivery status.
6. Order Changes
If you need to make changes to your delivery address or order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if your order is already in transit.
7. Failed Delivery Attempts
In the event that we are unable to deliver your order due to an unavailability of someone of legal drinking age or incorrect delivery information, a re-delivery fee may be charged.
8. Returns and Exchanges
Please refer to our dedicated “Refund Policy” page for information regarding the return and exchange of products.
9. Contact Us
If you have any questions or concerns regarding our Delivery Policy or your delivery status, please contact us at sales@southkingliquor.co.ke or call our customer support line at: 0712 552222. South King Liquor is committed to delivering your orders in a timely and efficient manner, and we appreciate your trust in our services. Enjoy our premium selection of wines and spirits responsibly, and thank you for choosing South King Liquor.