Frequently Asked Questions.
01. The order
How can I place an order?
You can place an order through our website. Browse our selection, add your desired products to the cart, and proceed to the checkout. Follow the prompts to complete your order.
What are your payment methods?
We accept various payment methods, including credit/debit cards and mobile money options like Mpesa. Our website is secured with encryption technology to ensure the safety of your payment information.
What is your return policy?
For information on our return and refund policy, please refer to our dedicated “Refund Policy” page.
02. Shipment
Do you offer delivery services?
Yes, we provide delivery services within Nairobi and its environs. Delivery times and fees will be calculated during the checkout process.
What are your business hours?
Our shop’s physical location operates during regular business hours. Please check our website or contact us for specific store hours. Our online services, including the website, are available 24/7 for browsing and ordering.
Can I cancel an order?
You can cancel an order by contacting us as soon as possible. Orders that have already been processed and shipped cannot be canceled. For more details, please refer to our “Cancellation Policy” on the Refund page.