Refund Policy for Southking Liquor
At Southking Liquor, we strive to provide you with the finest selection of wines and spirits. We understand that sometimes circumstances may arise that require a refund or return. This Refund Policy is designed to outline our guidelines and procedures regarding refunds and returns.
Refund Eligibility
1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will provide instructions for returning the item or arrange for a replacement.
2. Incorrect Items: If you receive an incorrect item in your order, please notify us within 7 days of receiving the product. We will either arrange for a replacement or issue a refund.
Non-Refundable Items
1. Change of Mind: We do not provide refunds for products returned due to a change of mind or personal preference. We encourage customers to make informed choices before making a purchase.
2. Opened or Consumed Items: Opened or partially consumed items cannot be returned or refunded unless they are defective or damaged.
Refund Process
1. Contact Us: To initiate a refund request, please contact our customer support team at support@southkingliquor.co.ke within the specified time frame based on the eligibility criteria mentioned above. Provide your order number, details of the issue, and any supporting evidence such as photographs of damaged items.
2. Return Instructions: Depending on the situation, we will provide instructions on how to return the product. For damaged or incorrect items, we may arrange for the return shipping.
3. Refund or Replacement: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method. If you prefer, we can arrange for a replacement item.
Shipping Costs
If we made an error in your order or you received a damaged or defective product, we will cover the return shipping costs. However, if you are returning a product for reasons other than the mentioned criteria, you will be responsible for the return shipping costs.
Cancellation Policy
To cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our refund process as outlined above.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at sales@southkingliquor.co.ke
Thank you for choosing South King Liquor. We value your satisfaction and are here to assist you with any issues related to your purchases. Your trust is important to us, and we are committed to providing exceptional customer service.